This site is for Seiko customers and fans living in countries other than Japan who have questions or inquiries about our products.
Before you send your query to us, please check whether your question is listed in the FAQ or instructions posted on our website as you may find an answer to your question has already been provided.
If you have other questions (e.g. regarding product information) not listed in the FAQs or you would like your watch to be serviced, please contact the Authorized Seiko Service Center in the area where you reside. Please check our Customer Service Center for more details.
Watch instructions in PDF format are available on our website to provide you with information on the optimal use of your watch. The contents are the same as the instruction booklet enclosed with your watch at the time of purchase.
Please note that in order to send our response to you, Seiko Watch Corporation will make use of your personal information, such as name, address and email address, to be provided here in this contact form.
Our response to your inquiry is intended solely for your personal (and private) use.
Inquiries about status of watch repair
If you have any inquiries about your watch repair status, please contact the store carrying out your watch repair.
Inquiries about watches purchased from an internet seller
Please refer to the link for information regarding our internet purchase warning.
Inquiries about information on the internet
We are unable to make any comments regarding the information on any websites which are not handled by us (e.g. websites or blogs handled by individuals, Social Network Services etc).
We are unable to access any websites or URLs which are not managed by us.
Identification of watch model
Please understand that we are not able to identify watch models through information on watch specifications or photos provided by customers.
Product suggestions and design ideas
While we appreciate your interest in our business, we would like you to note that we do not solicit any product ideas or designs from outside inventors.
Acquisition of watch parts
As mentioned in the “FAQs” on our website, please note that we are not able to meet requests from individual customers seeking to acquire watches or parts directly from us and so on.
Reception Counters of our Customer Service Department (Tokyo / Osaka)
Our service reception counters in Tokyo and Osaka are primarily for customers who reside in Japan. Where available, please contact our national service center which is located in your country for repair.
Re-issue and exchange of guarantee booklet
Please be informed that a guarantee booklet cannot be re-issued.
·Although we undertake to reply to queries as early as possible please understand that delays can occur and in some cases we may be unable to respond.